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tellmeGen

Starter
Advanced
Ultra (WGS 30x)
Raw Data

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tellmeGen

Starter
Advanced
Ultra (WGS 30x)
Raw Data

Language

Español
English
Français
Italiano
Deutsch
Nederlands
Polski
Svenska
Suomi
Русский
日本語
Norsk
Português (brasil)
हिन्दी
বাংলা

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Purchase, registration and analysis

Will my personal information be shared with third parties?
tellmeGen and its regulation
What accreditations and quality controls does the laboratory have?
Can I change my privacy settings?
How do I register Duo or Family genetic tests?
What languages does the tellmeGen results platform include?
Why has my sample failed? What should I do in that case?
Who analyzes the results?
How can I track the status of my sample?
Can I take the test anonymously?
Why do we need to know your sex at birth?
Where can I find the alphanumeric code required for kit registration?
Can I register more than one kit per account?
How can I change my registration data?
What should I do if I cannot access my account or have forgotten my password?
What happens if I send my DNA sample before registering? Is it necessary to register on the platform to buy the kit?
How can I delete my account?
Why do we analyze saliva samples with our test?
Once my sample is taken, how do I send my kit back to tellmeGen?
What is the GDPR, how is it applied at tellmeGen, and how do we protect your privacy and results?
How are my personal data protected?
Can I print the results?
How will I see my results?
What do the free updates of tellmeGen results consist of for the Starter and Advanced kits?
When will my results be available?
Can I send my saliva sample from any country?
How long do you keep my biological sample? Can I request its destruction?
I have received a defective kit, how should I proceed?
How do I request a return?
How do I change or cancel an order?
Can the saliva sample be spoiled by heat or shipping delays?
How can I create an account?
How is the saliva sample collected (genetic analysis with swabs)?
How is the saliva sample collected (genetic analysis with drying bag)?
How should I collect my saliva sample correctly (genetic analysis with saliva tube)?

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You have 12 months from the date of purchase to use it. We expect results to be ready 4–6 weeks after receiving your sample at our lab. Shipments will be made in a maximum of 2–4 business days. Shipping and processing may vary due to high volume.* The purchase of this item implies the obligation to return the sample from the same country of purchase. If this is not your case, please contact us via email at info@tellmegen.com as it may involve additional costs.

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