If you can't access your account or have forgotten your password, the first thing we recommend is to check that your email address and password are entered correctly (without spaces before or after). You can request a password reset by clicking on “Forgot your password?”. You'll receive an email with instructions on how to reset your password. If you don't receive it, please check your spam or junk mail folder.
If after following these recommendations you still cannot access your account, please send us an email at info@tellmegen.com indicating the email address you believe or remember using for registration, along with the kit code to verify your account status.