To return an order, please notify us of your intention via email at info@tellmegen.com. The maximum period for requesting returns will be 15 calendar days from the day of receipt of the order. After this period, tellmeGen will not accept returns.
For an order refund, it will be made through the same means used for the payment of the initial order. Once the kit is received and checked by our team, we will proceed to refund the purchase amount, applying a €50 penalty for handling and shipping costs.
For hygienic reasons, tellmeGen will not accept the return of used, opened, or unsealed products. Products that have been hit or damaged, without the original packaging/box/case, or that are missing any element or accessory, will also not be accepted.
To speed up the process, items must be returned in their original packaging, as well as, if possible, in the same box in which they were sent.
For more information, consult the return policy by clicking on the link.