Reports will be sent via a PDF attachment to your email, in the language chosen by the user from the languages enabled on our website.
Consultations, on the other hand, are answered directly via email without a PDF file being sent, in the language chosen from the same options available for the reports.
Due to data protection laws, responses must be sent to the email addresses linked to the tellmeGen accounts. It should be emphasized that this is the only form of communication for these products. No video calls or conferences will be held with the heads of the corresponding departments.
The delivery time for reports varies depending on the product. Consultations can take several days depending on their complexity and the specific item requested.
Reports require more extensive work and can therefore take up to two or three weeks. In any case, we will contact you as soon as they are completed.