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15% off Advanced and Ultra microbiome tests.
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tellmeGen
Starter
Advanced
Ultra (WGS 30x)
Raw Data
tellmeGen
Starter
Advanced
Ultra (WGS 30x)
Raw Data
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Data, services, and account
Which languages is the platform available in?
How do I delete my account?
What should I do if I cannot access my account or have forgotten my password?
How do I change my registration details?
Can I take the test anonymously?
How do I change my privacy settings and consents?
How do I exercise my data protection rights?
What happens to my data if tellmeGen changes ownership?
What happens to my sample after analysis?
Do you use my data for research or to develop artificial intelligence?
Do you share my data with third parties? Can an insurer or my employer see them?
Where are my data analysed and stored?
How do you protect my data?
If I delete my account, is tellmeGen+ cancelled too?
Can I reactivate tellmeGen+ and recover my Ultra files?
What happens if I do not renew tellmeGen+?
How do I manage or cancel tellmeGen+?
What is tellmeGen+ and what does it include?
Do Starter and Advanced updates cost extra?
In which language, how and when will I receive consultation responses and reports?
How does the pharmacogenetics information in Advanced differ from the pharmacogenetic report?
What do the nutrigenetic and pharmacogenetic reports include?
Is a consultation with a geneticist after the results included in Spain?
What does a single consultation or a pack of 3 consultations include?
What is genetic counselling?
I have questions about my results: how can I get help?
I have bought a Raw Data plan but my file is not compatible: what should I do?
Why can I see health results from my raw data but not ancestry results?
Why do I have to choose 5 items per category in the free Raw Data plan?
I have uploaded my raw data and live in Spain: do I need a prescription to see my health results?
I have uploaded my raw data: how long will the results take?
Can I upload raw data from another company? Which files are compatible?
What is a VCF file and what is it used for?
What is a CRAM file?
What is a FASTQ file?
What are the MyVariants and MyVariants Ultra files?
How many times can I download my Ultra files?
How do I download my raw data and which platforms can I use it on?
What are raw data files and what do they contain?
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