What should I do if I cannot access my account or have forgotten my password?

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  1. Check that you are entering your email address and password correctly, with no spaces before or after them. 
  1. If you cannot remember your password, click ‘Forgot your password?’ and we will email you a link to change it. If you cannot see the email, check your spam folder. 
  1. If you still cannot log in, email info@tellmegen.com with the email address you think you registered with and your kit code.