Without an active subscription, you will stop receiving updates and new reports, DNA Connect will be paused and you will be unable to use Professional Access.
There is a grace period of 12 months after your subscription ends: you can reactivate it and restore all its features, and download your data files (CRAM, CSV, FASTQ and VCF). We will email you 6 months, 2 months, 1 month, 1 week and 1 day before this period ends.
After the grace period, you can still download your reports as PDFs, but not your data files: we will securely delete these, including from backups, within a maximum of 90 days, and they cannot be recovered. We therefore recommend downloading them before the grace period ends.