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The Best Prices of the Year! 15% off Advanced and Ultra microbiome tests. Use discount code BLACK15 by 27/11.
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  • Ultra (WGS 30x)
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tellmeGen tellmeGen
  • Starter
  • Advanced
  • Ultra (WGS 30x)
  • Raw Data
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  • I bought my kit from Amazon, Walmart, a pharmacy or a clinic: who handles returns or problems?

  • What should I do if I receive a faulty or damaged kit?

  • How do I return a kit?

  • Will I have to pay customs duties or taxes?

  • How do I cancel an order?

  • How long does kit delivery take and how can I track it?

  • Can I send kits to several addresses?

  • My order has not arrived: what should I do?

  • How long does kit delivery take and how can I track it?

  • In which countries can I take the test?

  • Can I give a DNA test as a gift?

  • Can I request an invoice?

  • How do I use a discount code?

  • Which payment methods do you accept?

  • Where can I buy a tellmeGen DNA test?

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You have 12 months from the date of purchase to use it. We expect results to be ready 4–6 weeks after receiving your sample at our lab. Shipments will be made in a maximum of 2–4 business days. Shipping and processing may vary due to high volume.* The purchase of this item implies the obligation to return the sample from the same country of purchase. If this is not your case, please contact us via email at info@tellmegen.com as it may involve additional costs.

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