Contact us as soon as possible at info@tellmegen.com, via chat or through the contact form. A photograph helps us deal with the issue more quickly, although it is not required.
- If the kit arrives damaged or faulty: if it was damaged in transit, you can choose a replacement or a refund; if it is faulty, you can choose a replacement or repair and, if this does not resolve the issue, request a price reduction or termination of the contract with a refund. The replacement and all outbound and return shipping are free of charge. In Spain, kits have a three-year statutory conformity guarantee from delivery.
- If the kit is accidentally damaged after you receive it, we will send you a voucher covering replacement materials and shipping.
Keep your order number for any enquiries.