Terms of service
Version TL-2026-01 · In effect since September 14, 2026 · Replaces the version of September 9, 2025 ·
These Terms govern the use of the Website and the contracting of services from GENELINK, S.L. ("tellmeGen"). Please also read the Informed Consent and the Privacy Policy before activating a kit or submitting genetic data. Simply browsing does not constitute acceptance of a purchase, a subscription, or optional consent.
Essential Summary Before Purchasing
• The product, total price, taxes, shipping, territorial availability, and any subscription details are displayed in the order summary before payment.
• The reports are predictive and informative; they do not constitute a diagnosis. Healthcare decisions require professional medical evaluation and, where appropriate, independent clinical confirmation.
• ULTRA includes tellmeGen+ for the first three months following the initial release of results. Thereafter, the subscription automatically renews for €29.99 per year until canceled by you. You are notified prior to checkout, in the order confirmation, and via a reminder sent at least 15 days before each renewal.
• With an active tellmeGen+ subscription and during the grace period, up to three raw data exports per calendar year are included; additional exports cost €4.99. Right of access and data portability under Regulation (EU) 2016/679 remain free of charge.
• At the end of the 12-month grace period, sequencing data may be deleted following the notices described in Section 15, excluding information required to remain blocked by law.
• The right of withdrawal lasts 14 calendar days, subject to legal exceptions for unsealed kits, fully executed services, and digital content initiated with your express prior consent.
1. About Us
Website owner and service provider: GENELINK, S.L., commercial brand "tellmeGen". Registered office: calle Arquitecto Mora 5, piso 2, puerta 4, 46010 Valencia, Spain. Tax Identification Number (NIF): B98649494.
Commercial Registry of Valencia: Volume 9817, Book 7099, Folio 82, Page V-160314, 1st and 2nd inscriptions. Health authorization no. 11540 granted by the Department of Universal Health and Public Health of the Generalitat Valenciana.
General contact and complaints: info@tellmegen.com · Phone: +34 960 090 596 · Data protection and exercise of rights: lopd@tellmegen.com · Data Protection Officer: dpo@tellmegen.com
The service is provided from Spain and laboratory analysis is carried out entirely within the European Economic Area at Eurofins (Denmark), GenePlanet (Slovenia), and MGI (Poland), operating under certified quality management systems compliant with the ISO standards applicable to their activity. Other third-party providers involved in processing are identified in the list accessible via the Privacy Policy and Informed Consent.
2. Scope and Contractual Documents
2.1 These Terms apply to consumers who access the Website, create an account, or purchase kits, analyses, digital content, subscriptions, or consultations. Sales to distributors, professionals, businesses, and institutions are governed by their respective specific agreements; Website usage and intellectual property terms apply to them where relevant.
2.2 The contract comprises the following documents, in the version made available before payment and confirmed on a durable medium:
• The order summary, identifying product, country, total price, taxes, shipping, duration, and renewal terms, if any.
• These Terms.
• The Informed Consent for genetic analysis services.
• The Privacy Policy and Cookie Policy.
• Specific visible terms for any promotion, consultation, subscription, or feature.
• The product description and technical limitations presented prior to contracting.
2.3 In matters concerning personal and genetic data, the Informed Consent and Privacy Policy shall prevail; for product specifications, pricing, and special conditions, the order summary shall prevail; and for contractual execution, these Terms shall prevail. Specific conditions override general conditions on their specific subject matter. Mandatory consumer protection laws always take precedence.
3. Formation, Evidence, and Filing of the Contract
3.1 Prior to payment, you may review and edit your order. The final purchase button explicitly indicates that ordering entails an obligation to pay. Checkboxes for accepting terms are independent of optional consent checkmarks and are never pre-selected.
3.2 Clicking the payment button constitutes placement of an order. An automated receipt acknowledges our receipt of it; the contract is perfected once we dispatch the order confirmation or commence provision of the service. We reserve the right to decline an order and fully refund amounts charged in cases of unavailability, territorial or regulatory restrictions, reasonable suspicion of fraud, technical impossibility, or an obvious and objectively identifiable error in product description or pricing.
3.3 Within 24 hours of acceptance, we will send to the provided email address the order confirmation, contractual summary, and a downloadable copy of these Terms. We retain proof of the accepted version, timestamp, order, and consent records for statutory periods; you may request a copy via customer support.
3.4 The contract may be concluded in any language available on the Website. The version identified in your order confirmation shall apply, rather than a subsequent version, unless validly modified under Section 4.
4. Modifications to Terms and Digital Services
4.1 We may update these Terms for future orders. Each version is assigned an identification code and date, and historical versions can be requested via info@tellmegen.com. Modifications do not apply retroactively nor diminish accrued rights.
4.2 For existing or ongoing contracts, changes will only be made for valid reasons: legal or regulatory changes, security requirements, prevention of fraud or abuse, scientific or technical progress, interoperability, bug fixes, continuity of service, replacement of vendors, or geographic adaptation. These changes incur no additional cost unless a new offer is expressly accepted.
4.3 Changes will be notified clearly on a durable medium with reasonable advance notice. If a modification negatively impacts access or use of digital content or services beyond a minor degree, you may terminate the contract without penalty within 30 days of notification or the effective date, whichever is later, unless you are allowed to keep the unmodified service at no extra cost.
4.4 Subscription price changes apply solely to the subsequent period and will be communicated at least 15 calendar days prior to the cancellation deadline, specifying the date, amount, and consequences of not canceling.
5. Account, Security, and Website Availability
5.1 To use the service, you must create an account with accurate and up-to-date information, protect your credentials, and enable two-factor authentication when available. You are responsible for all activity conducted under your account and must immediately inform us of any unauthorized access.
5.2 You agree not to upload illicit content or malicious code, impersonate third parties, conduct unauthorized advertising, and to respect intellectual and industrial property rights.
5.3 We strive for continuous availability, but interruptions may occur due to maintenance, security issues, third-party provider failures, or force majeure. We will restore services within a reasonable timeframe and notify you of significant incidents.
6. Products and Scope of Features
6.1 Starter. Covers ancestry, personal traits, and wellness. Microarray technology. Does not include genetic risk for health conditions, carrier status, or pharmacogenetics.
6.2 Advanced. Includes all Starter features plus genetic health risk, carrier status for hereditary conditions, and pharmacogenetics. Microarray with predefined markers and, where applicable, statistical imputation.
6.3 ULTRA. Includes the same scope as Advanced, obtained via whole-genome sequencing with an approximate target average depth of coverage of 30×. This target represents an overall average and does not imply 30× coverage at every single genomic position or detection of every region or variant class. Includes tellmeGen+ pursuant to Section 14.
6.4 Product content, scope, and features evolve with methodological updates and scientific evidence. Full limitations are set out in the Informed Consent and the service limitations webpage, which must be reviewed prior to ordering.
7. Territorial Availability
7.1 Availability of each product, module, and feature depends on country of residence, point of purchase, kit delivery location, sample collection and return origin, processing laboratory, and result delivery jurisdiction, verified before checkout completion.
7.2 You agree to provide true and accurate information regarding your location and not to circumvent the platform's geographical restrictions.
7.3 We may restrict contracting, remove modules, adapt logistics, or discontinue services in a territory if local legal compliance is infeasible, or for regulatory, security, or vendor reasons. This creates no liability other than reimbursement of amounts paid for unfulfilled services.
7.4 Annex I of the Informed Consent lists known country-specific particularities.
8. Eligibility to Contract. Gifts, Duo, Family, and Minors
8.1 Contracting is restricted to individuals aged 18 and older with legal capacity. Minors may take the test subject to the conditions in Section 8.4.
8.2 Gifts. You may purchase a kit as a gift. The recipient must register their own account and individually accept the Informed Consent; no sample is processed until this is done. The purchaser receives no access to results. If the kit is for a minor, it may be gifted, but only their parent or legal guardian may register it and contract the service (Section 8.4).
8.3 Duo and Family. Purchasing may be centralized, but each adult participant must individually accept the Informed Consent under their own credentials and independently decide on optional consents. The purchaser does not access others' results without their express authorization. If a participant is a minor, only their parent or legal guardian may register their kit and receive results (Section 8.4).
8.4 Minors and Individuals under Legal Support Measures. Minors may undergo testing, but only a person holding parental authority, legal guardianship, or authorized support may register and contract the service on their behalf, using their own details and providing consent, substantiated by documentary evidence under Section 14 of the Informed Consent. That person is the account holder and receives the reports; the minor has no direct access to results. Analysis does not begin until documentation is verified. A minor's report includes the same categories of information as an adult's for that product.
8.5 You may not submit samples or data of another person without their valid consent or verified legal representation.
9. Pricing, Payment, Billing, and Promotions
9.1 Applicable prices are those published at the time of purchase, including applicable taxes and delivery charges indicated prior to order confirmation. Price updates do not affect already confirmed orders.
9.2 We accept payment methods indicated on the Website. Your financial institution or payment provider may apply currency conversion fees beyond tellmeGen's control. If a payment is declined or reversed, we may suspend performance until regularized.
9.3 We issue electronic invoices based on information provided. It is your responsibility to verify details before confirming the order.
9.4 Promo codes and discounts are governed by their specific terms, cannot be combined unless expressly stated, and cannot be exchanged for cash.
10. Shipping, Delivery, Customs, and Pick-up Points
10.1 We dispatch orders to the provided shipping address. If for logistical reasons or absence the carrier delivers the package to a nearby pick-up point, you are responsible for collecting it within the timeframe set by the carrier. We bear no additional costs for orders not collected at pick-up points.
10.2 For orders with shipping included, both outbound delivery and return shipping of the sample are covered, provided the sample is returned from the purchase country.
10.3 For international shipments, customs duties, import taxes, or clearance fees may apply to the recipient, who may act as the importer of record before local authorities. Applicable territorial restrictions are detailed during checkout.
11. Kit Registration, Expiration, Sample Collection, and Return
11.1 The kit must be registered on the platform prior to sample collection, and in Spain for Advanced and ULTRA, the pre-prescription questionnaire must also be completed: without registration, linking the sample to your account and issuing results is impossible.
11.2 We recommend activating the kit and returning the sample within 12 months of purchase. Beyond this period, or after the expiration date printed on components, collection viability and analytical validity cannot be guaranteed.
11.3 The sample must be returned from the country of purchase. If this is not possible, contact us prior to shipping: additional fees or shipping restrictions may apply.
11.4 You must strictly follow sample collection and packaging instructions and use only the official return shipping label generated after registration or, in Spain for Advanced and ULTRA, following medical prescription. Shipments made without this label or failing to observe instructions fall outside our logistics management, and we cannot assume responsibility for loss or sample degradation.
11.5 If materials are accidentally damaged during collection—such as dropping, spilling, contamination, or missing parts—please contact Customer Support. A free replacement kit is not provided in such circumstances; however, we will provide a discount code covering replacement material and shipping costs so you can complete testing without paying for the analytical service again. This is without prejudice to statutory warranty rights under Section 19 in case of product defects.
12. Processing, Quality Control, Repetitions, and Timelines
12.1 Published timelines are estimates. They commence once a valid sample arrives at the laboratory and all required registrations and verifications are completed; they vary depending on volume, quality control checks, destination country, and technical complexity. We will notify you of notable delays.
12.2 If a sample fails quality control through no fault of your own, our current update and sample repetition policy, accessible on the platform prior to contracting, will apply.
12.3 If sample invalidity is attributable to non-compliance with collection, packaging, or return instructions, retesting requires purchasing replacement materials as set out in Section 11.5.
13. Delivery, Versions, and Correction of Results
13.1 Reports are delivered exclusively in digital format within your private account area. No physical paper reports are issued.
13.2 Reports are identified by version number and date. We may update them when scientific evidence or analytical methodology warrants, within features included in your product or plan.
13.3 If an error is detected affecting a health result, we will contact you individually and issue an amended report in accordance with the Informed Consent.
14. tellmeGen+ Subscription
14.1 Definition. tellmeGen+ is an annual subscription available for ULTRA that maintains features listed in the offer, which may include active storage of sequencing data, continuous interpretation updates, and compatible new modules and integrations. It does not include separately sold services nor guarantee inclusion of all future developments.
14.2 ULTRA Inclusion and Continuity. ULTRA includes tellmeGen+ for the first three months following the initial publication of results, unless the order summary states a more favorable term. Thereafter, the subscription automatically renews for successive annual periods until canceled by you. This condition is stated on the product page, the pre-checkout order summary, and order confirmation, explicitly identifying ULTRA's associated recurring payment subscription.
14.3 Price. The standard price under this version is €29.99/year, including applicable taxes; the amount stated in the order summary prevails. Price adjustments are governed by Section 4.4.
14.4 Renewal Reminder Notice. At least 15 calendar days before the cancellation deadline, we will send you, on a durable medium, a reminder indicating renewal date, charge amount, cancellation method, and consequences of non-cancellation. If tellmeGen fails to send this notice due to its own default, you may cancel within 30 days of the charge and obtain a full refund for the unexpired term.
14.5 Cancellation. You can cancel at any time from your account settings or via customer support, with the same ease with which you subscribed. Cancellation prevents future renewals and maintains access until the end of the paid billing period. Pro-rata refunds for unused time are not provided, except in cases of statutory withdrawal, non-conformity, or mandatory law.
14.6 Payment Default. In the event of payment failure, we will make reasonable retries and may suspend subscription benefits until the balance is resolved.
14.7 Canceling tellmeGen+ is distinct from deleting your account, withdrawing Informed Consent, or requesting data erasure, which are independent actions available separately.
15. Raw Data: Exports, Retention, and Security
15.1 With an active tellmeGen+ subscription, and during the 12-month grace period following its expiration, you may request the export format available for your product: VCF file and, when offered, BAM or FASTQ. Formats, file sizes, and delivery methods depend on technical specifications and security protocols.
15.2 Up to three free commercial exports are included per calendar year. Each additional export costs €4.99, including applicable taxes, as displayed prior to confirmation. Failed downloads attributable to tellmeGen do not count against your quota.
15.3 This commercial policy does not restrict your statutory data protection rights: right of access and data portability under Regulation (EU) 2016/679 are free of charge and do not consume commercial download quotas. Only manifestly unfounded or excessive requests, notably due to repetitive character, may warrant a reasonable fee or refusal pursuant to Article 12(5) of the Regulation.
15.4 Prior to the expiration of the grace period, we will notify your verified email address six months, two months, one month, one week, and one day in advance, followed by a final notice upon expiration. Throughout the grace period, and in any event for at least 365 days following subscription termination, your data and reports remain downloadable. Thereafter, we may remove sequencing data from active systems and complete erasure from backup archives within an additional 90 days maximum.
15.5 This deletion does not affect information that must remain blocked to comply with healthcare, quality, tax, security, or legal defense obligations. Scope, retention periods, and legal bases are detailed in the Informed Consent and Privacy Policy.
15.6 Genetic data is highly sensitive. Once downloaded, safeguarding data is your sole responsibility, and you assume the risks of sharing or uploading files to external platforms. tellmeGen is not liable for third-party actions or security incidents occurring after secure delivery, except where caused by its own breach.
16. Uploading Genetic Data from External Providers
16.1 Where enabled on the Website, you may upload raw data generated by third-party providers. You declare that the data is yours or that you have sufficient legal authorization. Uploading data obtained unlawfully, without the subject's knowledge, or for prohibited purposes under Section 22 is strictly forbidden.
16.2 We do not verify file ownership identity nor the quality, coverage, or accuracy of third-party analyses. Available content and report scope depend on the specific markers present in the file and may be significantly more limited than our proprietary tests.
16.3 The limitations set out in Section 20 apply with greater emphasis to this service.
17. Withdrawal, Returns, and Early Service Commencement
17.1 As a consumer, you have 14 calendar days to exercise your right of withdrawal without giving reasons. For goods, the period begins upon kit delivery; for services and subscriptions, upon contract conclusion. You may use the form in Annex I, the online withdrawal option when available, or any unequivocal communication sent to info@tellmegen.com.
17.2 We will only commence performance during the withdrawal period upon your express request. If you withdraw after performance has started but before full completion, you may be charged an amount proportional to services rendered up to that point, provided you were informed and submitted that express request.
17.3 The right of withdrawal for fully performed services is forfeited only if performance began with your prior express consent and acknowledgment of that forfeiture upon completion. For digital content not supplied on a tangible medium, it is forfeited upon start of performance following prior express consent, acknowledgment of loss of rights, and contractual confirmation. These acknowledgments are obtained separately during checkout or activation.
17.4 The saliva kit is a sealed article unsuitable for return once opened due to health protection and hygiene reasons: the right of withdrawal expires once unsealed. If still sealed, you must return it within 14 days of communicating withdrawal. This exception does not affect statutory conformity guarantees.
17.5 We will refund statutory amounts or, if in Spain the Advanced or ULTRA test is not prescribed, the full amount paid, including standard shipping costs where applicable, within 14 days of receiving your withdrawal notice. For goods, we may withhold refunds until receipt of the product or proof of shipment. Direct return shipping costs are borne by the consumer if notified beforehand, except in cases of product defect. We will issue the refund using the original payment method unless otherwise agreed.
17.6 Independent of the statutory right above, we voluntarily offer an extended commercial return window for unused kits, under the terms and deduction of handling expenses outlined in the Returns Policy. This window is supplemental and neither substitutes nor limits the statutory right of withdrawal.
18. Professional Consultations
18.1 Where an offer includes or allows booking a consultation, its description will identify the professional or entity, subject matter, duration, price, format, geographic availability, and policies regarding booking, rescheduling, delays, and no-shows. Specific terms prevail regarding those elements.
18.2 A consultation is not an emergency medical service and does not replace urgent clinical care. Its scope depends on the practitioner, product, and jurisdiction, and does not guarantee medical diagnosis, treatment, or specific outcomes.
18.3 We may reschedule appointments due to justified professional unavailability, regulatory issues, or technical failures. Late cancellation or no-show fees apply only if presented and agreed to before booking, to the extent allowed by law.
18.4 Booking a consultation is optional and does not condition testing services or pricing; in Spain, for Advanced and ULTRA, post-results consultation is included at no extra cost.
19. Statutory Warranty, Conformity, and Updates
19.1 Kits and physical goods are covered by statutory conformity guarantees. In Spain, the legal guarantee covers three years from delivery; in other territories, mandatory local consumer laws apply.
19.2 Digital content and services are subject to the conformity and update requirements of Directives (EU) 2019/770 and 2019/771 as implemented locally, including updates necessary to maintain conformity throughout the applicable period.
19.3 Nothing in these Terms affects your statutory consumer rights or any additional commercial warranties we may provide.
20. Nature and Limitations of Genetic Services
20.1 Reports are predictive and educational in nature, unless a specific service is expressly designated as medical under applicable local laws. They do not constitute standalone diagnostic determinations, do not definitively confirm or rule out conditions, and must not be used without healthcare professional supervision to initiate, alter, or discontinue treatments.
20.2 Prior to taking medical action, a qualified clinician must evaluate findings and, whenever an action depends on a specific variant, that variant must be independently confirmed using a clinically validated methodology in an accredited clinical laboratory.
20.3 Genetic susceptibility denotes statistical probability, not certainty. Scientific understanding progresses, and variant classifications may evolve. Test accuracy varies depending on ancestral background, technology, and genomic region. In whole-genome sequencing, variants of uncertain significance (VUS) may be detected, and non-interpretable areas may occur. Standard reports include only variants supported by sufficient evidence to be classified as pathogenic or likely pathogenic; a VUS report is an independent service provided only upon express request and separate purchase.
20.4 Detection of every susceptibility, carrier state, pharmacogenetic interaction, familial relationship, ancestry proportion, or physical trait is not guaranteed. Comprehensive limitations and management of incidental findings are detailed in the Informed Consent.
21. DNA Connect and Professional Access
21.1 These are optional, disabled-by-default features enabled solely via specific consent provided at activation, when the recipient, shared data scope, and duration can be selected.
21.2 You may disable or revoke these features at any time via account settings. Revocation prevents future access but does not affect data already viewed or downloaded by authorized recipients.
21.3 If you share results with a healthcare provider, tellmeGen is responsible for platform operation, while the provider is solely responsible for their clinical use of the data. All clinical decisions must comply with Section 20.2.
21.4 United States Notice: tellmeGen is not a HIPAA-covered entity and does not execute Business Associate Agreements.
22. License of Use, Intellectual Property, and Prohibited Activities
22.1 You retain all statutory rights over your personal and genetic data and may download and use your raw data. tellmeGen and its licensors retain all rights over the Website, software, database structure and selection, models, algorithms, methodologies, designs, text, trademarks, interpreted reports, and other proprietary materials.
22.2 Contracting grants you a personal, limited, non-exclusive, non-transferable license to view and download included reports, keep a personal copy, and share it privately with family or healthcare providers. No source code, knowledge base access, or commercial exploitation rights are transferred.
22.3 Without our prior written authorization, and subject to statutory exceptions, you agree not to:
• Reproduce, republish, resell, sublicense, or commercially exploit reports, content, kits, or platform access.
• Conduct bulk data extraction, web scraping, bot deployment, or circumvent rate limits, geoblocks, security, authentication, quotas, or paywalls.
• Reverse engineer, decompile, or attempt to reconstruct algorithms, knowledge bases, or marker selection, except where non-waivable law permits.
• Train, fine-tune, benchmark, or input into artificial intelligence or machine learning systems our reports, text, metadata, or proprietary content.
• Systematically copy our content or structural taxonomies to develop, compare, or improve competing products.
• Use results for forensic, legal parentage, immigration, employment, insurance underwriting, surveillance, or discriminatory purposes.
• Introduce malicious code, spoof credentials, disrupt service infrastructure, conduct unapproved vulnerability scans, or infringe third-party rights.
22.4 These restrictions do not prohibit exercising your rights regarding your own raw data, sharing information with healthcare professionals, making legitimate private copies, publishing criticism or reviews, or exercising non-waivable statutory rights.
23. Data Protection, Research, and Artificial Intelligence
23.1 The processing of your data, including genetic data, is governed by the Informed Consent and Privacy Policy, incorporated into these Terms. The Website utilizes cookies pursuant to our Cookie Policy; non-essential cookies require your consent.
23.2 Participating in research and development is voluntary, independent, and revocable. It is granted via a specific authorization within the Informed Consent covering internal research and enhancement, external academic projects, and partnerships with commercial entities, as detailed in Section 20 of that document.
23.3 When authorized under those terms, tellmeGen may use pseudonymized or anonymized data within authorized categories, and combine them, to develop, train, validate, and optimize analytical models and artificial intelligence systems for genetic interpretation, report improvement, and new product development. This use neither extends the scope of your granted consent nor permits purposes beyond those outlined in the Informed Consent.
23.4 The prohibition in Section 22.3 pertains to third-party exploitation of our proprietary content and in no way restricts your ownership rights over your personal data.
24. Suspension, Termination, and Account Closure
24.1 We may suspend or terminate account access, with prior notice where practicable, in cases of security threats or fraud, payment default, material breach of these Terms, engagement in prohibited activities under Section 22, unauthorized submission of samples or data, or circumvention of territorial restrictions.
24.2 Any enforcement measure will be proportionate and necessary, and when a breach is curable, you will be given reasonable time to remedy it.
24.3 Prior to permanently closing an account, we will provide an opportunity to download your data and reports, unless legal obligations or active law enforcement investigations prevent it.
24.4 You may close your account at any time. Account closure and data handling are governed by the Informed Consent and Privacy Policy.
25. Liability
25.1 tellmeGen is liable for delivering services in conformity with the order, these Terms, the Informed Consent, contracted technical standards, and statutory obligations.
25.2 To the extent damages do not stem from our breach, we are not liable for: medical decisions made contrary to Section 20; third-party interpretations of raw data; errors in user-provided external data files; prohibited activities; voluntary disclosure of reports by you; or sample loss or degradation caused by unauthorized shipping or failure to adhere to collection instructions.
25.3 Where limitation of liability is permitted by law and does not involve core contractual duties, our total contractual liability for foreseeable damages directly linked to a service is capped at the total amount paid (inclusive of taxes) for that service, or for recurring subscriptions, the amount paid over the preceding 12 months. Damages that were foreseeable at contracting under communicated and accepted circumstances are not excluded.
25.4 Nothing excludes or limits liability for intentional misconduct (fraud) or gross negligence; death or personal injury caused by negligence; defective products; attributable breaches of data protection or confidentiality; lack of conformity; breach of essential contractual terms; or any liability that cannot be limited by law.
25.5 You are expected to take reasonable measures to mitigate damages, including securely storing exported data and reporting incidents promptly. This duty does not shift tellmeGen's legal burden nor diminish mandatory remedies.
26. Subcontracting, Assignment, and Change of Control
26.1 We may rely on laboratories, hosting providers, payment processors, logistics partners, and support platforms, while remaining fully responsible to you for our contractual obligations. Their processing of personal data is governed by our privacy documentation.
26.2 We may assign the contract in connection with a merger, acquisition, corporate restructuring, financing, asset sale, or business transfer, provided the assignee assumes all obligations, your rights are not diminished, and no additional costs are imposed on you. You will be notified on a durable medium and, if the change materially affects ongoing services, you may terminate prior to its effective date where statutory law requires.
26.3 Transfer of genetic data upon a change of control is not authorized by this clause: it is strictly governed by the Informed Consent, Privacy Policy, and applicable legislation.
26.4 Accounts are personal. You may not assign or transfer your contract except via the express gift mechanism, by legal succession, or with our prior written approval.
27. Force Majeure and Business Continuity
27.1 Neither party shall be liable for delay or failure caused by events beyond reasonable control, such as natural disasters, epidemics, armed conflicts, widespread telecommunication, power, or transit outages, critical supplier failures, governmental acts, or cyberattacks unavoidable despite state-of-the-art security.
27.2 The affected party will notify the other without delay and make reasonable efforts to resume performance. If the impediment continues substantially, either party may terminate the affected portion of the contract with a refund of sums paid for unrendered services.
28. Customer Support, Complaints, and Dispute Resolution
28.1 Complaints may be directed to info@tellmegen.com. We will acknowledge receipt and provide a response as promptly as possible.
28.2 As a consumer, you may contact Consumer Arbitration Boards, mediation or arbitration bodies in your country, or the relevant European Consumer Centre. We maintain updated alternative dispute resolution links on the Website.
28.3 If you detect an issue potentially affecting service security or integrity, please inform us at info@tellmegen.com. We log and investigate these reports under our quality management system. You may also contact the competent authority in your jurisdiction.
29. Notices and Electronic Evidence
29.1 Contractual communications will be conducted via email to your registered account address or via notices posted on the platform. You are responsible for keeping this email address active and accessible.
29.2 tellmeGen's electronic records regarding orders, acceptances, version histories, notices, and communications are admissible as evidence in legal proceedings, without prejudice to your right to introduce rebuttal evidence.
30. Miscellaneous
30.1 Severability. If any provision is deemed invalid or unenforceable, remaining provisions remain in full force and effect and will be replaced by a valid provision closest to the original commercial intent.
30.2 No Waiver. Failure to enforce any right or provision at a given time shall not constitute a waiver of future enforcement.
30.3 Entire Agreement. These Terms and the documents referenced in Section 2.2 constitute the entire agreement between the parties regarding its subject matter.
31. Languages, Governing Law, and Jurisdiction
31.1 The contracting process may be completed in languages made available on the Website. The authentic Spanish text shall prevail; translations into other languages are provided for convenience. In case of discrepancies, the Spanish version controls, unless mandatory laws of your residence dictate otherwise.
31.2 These Terms are governed by Spanish law. If contracting as a consumer, you may bring actions before the courts of your domicile and enjoy the protection of mandatory consumer laws of your habitual residence. In all other cases, parties submit to the exclusive jurisdiction of the Courts of the City of Valencia (Spain).
Annex I. Model Withdrawal Form
Complete and return this form only if you wish to withdraw from the contract. You may alternatively communicate your withdrawal using any other unequivocal statement.
To: GENELINK, S.L., calle Arquitecto Mora 5, piso 2, puerta 4, 46010 Valencia, Spain — info@tellmegen.com
I hereby give notice that I withdraw from my contract of sale of the following goods / for the provision of the following service: ______
Ordered on ______ / received on ______
Name of consumer: ______
Address of consumer: ______
Signature of consumer (only if this form is notified on paper): ______
Date: ______