Email info@tellmegen.com with your order number. You have two options:
Statutory right of withdrawal (14 calendar days from receiving the kit). You can return it without giving a reason, provided the kit is still sealed. You may open the outer box to check the contents. Send it within 14 days of informing us of your decision. We will refund the amount, including standard delivery, to the original payment method within a maximum of 14 days of receiving your notification; we may wait until we receive the kit or proof that you have sent it. You are responsible for the direct cost of return shipping.
Voluntary return (up to 30 days from receiving the kit). After the 14-day period, we accept unused, sealed kits. You are responsible for return shipping, and we deduct a €50 handling fee.
For hygiene and health reasons, we cannot accept unsealed or used kits. This does not affect your statutory warranty rights if the kit is faulty or our Updates and Sample Retesting Policy. See full details in our Returns Policy.