It depends on the country and the test.
In Spain, Advanced and Ultra require a prior medical prescription. After registering your kit, you complete a health questionnaire; a doctor from our team assesses it and decides whether to prescribe the test. A consultation with a geneticist after you receive your results is included at no extra cost. If the test is not prescribed, we refund the full amount, including standard delivery, and you do not need to return the kit. Advanced Upgrade follows the same process as Advanced. Starter and Raw Data plans, including Raw Data Advanced Upgrade, do not require a prescription.
In other countries, such as Portugal, Italy, Austria, Norway and Switzerland, the law sets additional requirements, while Germany has specific information requirements; we explain these during the process. We do not offer our genetic testing services in France.