Can I reactivate tellmeGen+ and recover my Ultra files?

Updated on

During the 12-month grace period, yes: reactivating tellmeGen+ restores all its features, including your data files. 

After the grace period, your sequencing data are deleted and cannot be recovered. You can still download your reports as PDFs, but a new sample and a new Ultra test are needed to obtain your files again and restore the features that depend on them. We therefore recommend downloading your files before the grace period ends.