If you have not yet collected your sample, please wait before doing so. After this period, we cannot guarantee that the materials will preserve your DNA properly or repeat the analysis free of charge if the sample fails. Email info@tellmegen.com with your kit code and order number: we will review your case and explain the available options.
If you have bought a kit to use later or give as a gift, make a note of the deadline: 12 months from the date of purchase.