Log in to your account and go to Settings → My account. At the bottom of the section, you will see the ‘Delete account’ option.
This is irreversible: we will delete your account and genetic data, and you will no longer appear in DNA Connect. Download your data first if you want to keep them. If you have Ultra, first cancel tellmeGen+ from your customer account in the online shop: deleting your account does not cancel the subscription.
Information that we are legally required to retain, such as invoices or, in Spain, the medical record of the prescription process, is blocked with restricted access and deleted when the statutory retention period ends. Data already used in research with your consent cannot be withdrawn from completed studies or models already trained.