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tellmeGen
Starter
Advanced
Ultra (WGS 30x)
Raw Data
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tellmeGen
Starter
Advanced
Ultra (WGS 30x)
Raw Data
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Registration and sample collection
Why has my sample failed and what should I do?
It has been more than six weeks and I have no results: what should I do?
How long does it take to receive DNA test results?
How can I track my sample's progress?
How do I send my sample to the laboratory?
Can heat or shipping delays damage my sample?
My kit has expired or the 12-month period has passed: what are my options?
Does the kit expire?
When should I avoid taking the test or wait before collecting my sample?
I made a mistake when collecting my sample: what should I do?
How do I collect my sample using a saliva collection tube?
How do I collect my sample using a swab and drying pouch?
How do I collect my sample using swabs and a tube?
Why is a saliva sample used for the DNA test?
What happens if the test is not prescribed in Spain?
How do the preliminary questionnaire and medical prescription work in Spain?
Why do you need to know my sex at birth?
How do I register Duo or Family packs?
Can I register a kit for someone else?
Can I register more than one kit per account?
What happens if I send my sample without registering the kit?
Where can I find my kit code and what should I do if I lose it?
How do I create my account and register my kit?
What does the tellmeGen DNA kit contain?
How does the tellmeGen DNA test work, step by step?
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