I have questions about my results: how can I get help?

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You have several options: 

  • Customer service, free of charge. Email info@tellmegen.com or contact us via chat and we will help you understand your results. 
  • Help resources. Tutorials, guides and a glossary are always available in your account. 
  • Consultation with a geneticist (Spain, Advanced, Ultra and Advanced Upgrade). This is included at no extra cost after you receive your results. 
  • Personalised consultation. If you need a geneticist or doctor to look into a specific question, you can purchase a single consultation or a pack of three consultations. 
  • Personalised reports. Nutrigenetic, pharmacogenetic and variant of uncertain significance reports are paid services that explore your results in greater depth.