- Kit returns and refunds: these are handled by the seller you bought from, under their policy. For Amazon and Walmart, use your order on that platform; for pharmacies and clinics, contact the establishment directly.
- Anything related to the service, such as kit registration, sample collection and shipping, analysis, results, or a kit that arrived incomplete or faulty: email info@tellmegen.com with your kit code and we will help you.
The service is the same wherever you buy: the kit is valid for 12 months from purchase and, in Spain, Advanced and Ultra require a prior medical prescription. Keep your proof of purchase: if the test is not prescribed in Spain, email us with your kit code and proof of purchase, and we will explain how the refund is processed.