How do I cancel an order?

If your order has not yet been dispatched, email info@tellmegen.com with your order number: we will cancel it and refund the full amount to the original payment method. If it has already been dispatched or you have received it, you can exercise your right to withdraw from the purchase; this is explained in ‘How do I return a kit?’. If you have bought a service without a kit, such as Advanced Upgrade or a Raw Data plan, you have 14 calendar days from purchase to withdraw; if we have already started providing it at your request, the provisions of our Returns Policy apply.