First, check that DNA Connect is activated under Settings → Kits → Privacy and, if you have Ultra, that your tellmeGen+ subscription is active. If it is, there may be several reasons:
- Weekly updates. DNA Connect is updated once a week, so it may take up to 7 days for your first relatives to appear.
- Your relatives are not in our database. You will only see people who have taken a tellmeGen test or uploaded their raw data and activated DNA Connect.
- Distant relationships. We do not show relationships more distant than first cousins because their reliability is low.
If no one appears after that time, the most likely explanation is that none of your close relatives has activated DNA Connect yet. We will email you when matches appear.