First, check your kit's status in your account. The 4–6-week period starts when the laboratory receives a valid sample, not when you send it. The most common reasons for a delay are:
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The sample has not yet reached the laboratory, due to transport or customs delays.
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An earlier step has not been completed: registering the kit or, in Spain, completing the health questionnaire for Advanced or Ultra.
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The sample is undergoing another analysis attempt: the laboratory repeats the process several times before declaring a sample unsuccessful.
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We are experiencing a period of high demand.
If it has been more than six weeks since the laboratory received your sample, contact us at info@tellmegen.com or via chat with your kit code. We will check its progress with the laboratory and keep you informed.