When you register your kit, we will email you a prepaid shipping label. In Spain, for Advanced and Ultra, you will receive it once the prescription has been approved.
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Print the label and attach it clearly to the shipping bag.
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Take the parcel to the courier drop-off point specified in the email.
The label may take up to 72 hours to arrive; if you cannot see it, check your spam folder. If you have not received it after this time, email info@tellmegen.com with your kit code, name, full address and telephone number.
Always use the official label we send you by email. If you are sending your sample from the United States and the bag already has a preprinted shipping label, do not use it: it is out of date. If the sample is not sent using the official label, it is not covered if it is lost or arrives in poor condition.