Email info@tellmegen.com with your kit code or order number and the reason for your complaint. We will acknowledge receipt and respond in writing as soon as possible, and in all cases within one month of receiving it. If you prefer, you can also ask us for an official complaints form.
If you are not satisfied with our response, as a consumer you can contact Spain's Consumer Arbitration Boards, the mediation or arbitration bodies in your country, or the European Consumer Centre. If your complaint concerns product safety, you can also report it to your country's health authority.